Shipping Policy
At The Secondsys Solutions, we are committed to delivering your products in a timely and secure manner. Please read our shipping policy below to understand how we handle shipping, delivery, and tracking of your orders.
1. Shipping Locations
We currently ship to all major cities and regions within Pakistan. For international shipping, please contact our support team prior to placing your order to confirm availability and shipping charges.
2. Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has been shipped.
3. Shipping Rates & Delivery Estimates
- Standard Shipping: 3-7 business days
- Express Shipping (if available): 1-3 business days
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and courier delays, which are beyond our control.
4. Order Tracking
Once your order is shipped, you will receive an email with tracking details. You can use this to monitor your shipment status.
5. Delivery Issues
If your order is delayed, lost, or arrives damaged:
- Please contact us within 48 hours of receiving your order (or expected delivery date).
- We will investigate the issue and do our best to resolve it promptly.
6. Incorrect Address
It is the customer’s responsibility to provide an accurate shipping address. If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping charges.
7. Contact Us
If you have any questions about your order or shipping details, please contact our support team at: